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Chargeback

Introduction​

As highlighted in the previous sections, Card Not Present Verification offers liability guarantee, ensuring maximum accuracy in the validations performed. Unico's Chargeback protection shields you from potential losses in transactions where the cardholder's identity was incorrectly validated by Card Not Present Verification.

If a transaction validated by Card Not Present Verification results in an official chargeback process, properly formalized with the acquirer or card network, the customer may be reimbursed by Unico for the equivalent transaction amount. This guarantee is applicable upon verification, after proper investigation, that there was an error in the validation performed by Card Not Present Verification and that Unico was responsible for the incorrect decision.

This additional security demonstrates Card Not Present Verification's commitment to providing reliability and protection in operations carried out with its solution.

warning

Card Not Present Verification does not provide reimbursements in cases of self-fraud, meaning when the legitimate cardholder makes a purchase and later disputes the transaction.

When to use this option?​

When you have received a chargeback request due to fraud and believe that there was an error by Card Not Present Verification in validating the credit card holder's identity.

What is chargeback?​

Chargeback is the process of investigating a dispute of a purchase/transaction made with credit/debit cards on online platforms, which may result in a reversal/cancellation of the purchase/transaction. Chargebacks can be classified into two main categories:

  • Chargeback due to Commercial Disagreement: When a transaction needs to be canceled due to an issue in the consumer-to-business relationship. Examples: goods not delivered, defective goods, purchase cancellation, duplicate purchase, service not provided, etc.
  • Chargeback due to Fraud: When the cardholder claims that they did not make a purchase in their name, initiating a dispute between the parties (who bears the loss).

Chargeback analysis can only be requested in cases of chargeback due to fraud.

Prerequisites for requesting chargeback analysis​

Chargeback analysis can only be requested for transactions that meet all of the following conditions:

  • The transaction must have been approved (status: approved);
  • The transaction must have been created within the last 180 days;
  • The transaction must not have been submitted for another chargeback analysis;
  • The transaction must be of the "credit" type.
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