Product Guide
Operating manuals for Unico products. Here you learn how to use the product day to day: where each setting lives, what each field does, what changes for your customer, and how to apply the change safely.
No code. No API calls. Just the screen in front of you.
Are you in the right place?
| If what you want is… | Go to |
|---|---|
| Change a setting, understand a field, operate a product screen | Product Guide — you're here |
| Integrate the product into your system, choose an SDK, handle a callback | Docs |
| Look up an endpoint, payload, authentication | Developers → API Reference |
| Understand a term, get a quick answer, request a process from Unico | Resources |
The rule of thumb: if you can solve it yourself, on a screen, with no technical help — it's here.
Products
IDCloud Portal
The IDCloud operations console: track identity verification journeys, check results, and configure how the experience looks for your customer.
Available now — the full Settings screen:
- Journey Customization — apply your brand's visual identity to the verification journey.
- Webhook — automatically receive, in your system, the notification for every journey state change.
- QR Code — let your customer start on desktop and continue on mobile.
View the IDCloud Portal area →
How the guides are organized
Within each product, the index mirrors the product's own menu. If you have the Portal open side by side, the name you see in the menu is the name you look for here — nothing to translate.
And every guide follows the same structure, so you know where to look without reading everything:
| Block | When it's useful |
|---|---|
| Context | The first time you hear about the feature |
| Before you start | Finding out whether you have permission and whether the feature exists in your version |
| Step by step | You already know what you want to do and want to do it now |
| FAQ | Something didn't turn out as expected |
| Quick reference | You've done this before and just need to remember where the field is |
When a field doesn't exist for every customer, that's called out at the start of the step — so you don't waste time looking for something your version doesn't have.
Didn't find what you were looking for?
- Look up the term in the Glossary
- Check whether the question is already in the FAQ
- Contact Unico support
This section is just getting started: new manuals are added as product areas get covered — next up are Journeys, New process, Dashboard, and Reports. If you're missing a guide you need, let us know — the queue is driven by what generates the most support questions.