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Known issues

  • CSP blocks SDK loading — without the required CSP directives (worker-src, script-src, etc.), the Web SDK fails to load Web Workers and additional resources. Review the CSP configuration.

  • prepareSelfieCameraForIFrame outside an iFrame returns error 73724 — the iFrame method only works inside an iFrame. Use prepareSelfieCamera for non-iFrame contexts. The reverse is also true.

  • Fullscreen on iPhone is restricted — Apple restricts the use of full-screen APIs specifically on iPhones (iPads are acceptable). For captures on iPhones, manually configure the positioning of the iFrame.

  • Frame is distorted by parent CSS — design systems with grid components (Bootstrap, Material-UI, etc.) can interfere with the capture frame. Position the frame (id="box-camera") where it does not inherit unwanted CSS rules.

  • Smart camera fails on Web Mobile when frame is not 100vw/100vh — for mobile, the capture frame must occupy 100% of the device screen to avoid issues with computer vision algorithms.

  • Liveness with interaction does not work in social media webviews — Liveness without interaction is approved on Instagram and Facebook webviews; the interactive variant is not.

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